GravityCube.com is a web site of Fibernetics .
Our Head Office postal address is:
1210 8th Street S.W
Calgary, AB. T2R 1L3 Canada
For contact information check out our contact us page.
Protecting the privacy of personal information has always been very important to our organization. Having practices and procedures in place to maintain the confidentiality of our clients’ personal and business information is critical, in order to retain the trust and confidence of our current and future clients.
The Canadian government has enacted the Personal Information Protection and Electronics Documents Act to provide all Canadians with the right to protect the privacy of their personal information when collected, used or disclosed in the course of commercial activities. This federal law establishes principles that provide guidance to businesses on how they should protect the privacy of their client’s personal information.
At Fibernetics we establish an information file that contains personal information concerning your account with us. This information was provided by you in order to set up your account. We collect, use and disclose this information to:
Provide information on our products and services
Setup your account in our system
Authenticate you as a client and secure credit terms
Obtain authorization to install DSL services on Telus phone lines
Obtain authorization to install Cable services on Shaw Cable Connections
Administer and support the services that you have purchased
Create and maintain records concerning any technical issues you may encounter
For debt collection purposes if an account goes into arrears for an extended period of time
Personal information concerning you will only be available to the contact person(s) whose name is listed on the account.
From time to time we may send out mass e-mails to communicate with our current client base on any changes in pricing, services or policies. We strive to keep these occurrences to a minimum and will never SPAM our clients with information that does not pertain to our company or the products and services we provide.
We may also on occasion contact our clients via telephone or e-mail to discuss any problems/concerns with their accounts and to help us maintain a high level of customer service by conducting quality control surveys/correspondence.